What Information We Hold and Why
When you create an account, we collect your name, email address, phone number, and the details you submit during identity verification. Each time you deposit or withdraw through bKash, Nagad, or Rocket, we log the transaction reference, amount, and wallet number so we can match payments
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to your account and resolve any discrepancies. We also collect device identifiers, browser type, and session data to keep your account secure across mobile and desktop. If you reach our support team, we retain that conversation to track how your query was resolved. We do not
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sell your personal data to third parties for marketing. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We hold your account data for as long as your account is active and for a
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period after closure as required by applicable rules in eligible regions. You can ask us to delete your data at any time by contacting support — we will confirm what we can action and what we are required to keep under applicable obligations. All data is
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stored with encryption in transit and at rest.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.